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WARRANTY

SUBROSA WARRANTY POLICY

 

First, thanks very much for purchasing a Subrosa Brand product. We strive to make the best products possible, free from defects in materials and workmanship. If you have a problem we will always do our best to make it right. We care about your case and want to get you back on your bike as soon as possible. That’s why we will respond to your submission within one day of receipt. If the part is covered by our warranty, it will generally take 7-10 days to get you a replacement.

Additional time added for Shipping may vary depending on your shipping address.

Please review the information below to help determine if your problem is covered by our limited warranty.

Please contact the retailer from which the Subrosa part was purchased. If you still need assistance please contact us at Subrosa bikes, we’ll do our best to help you out. This warranty is for the original purchaser and owner of the Subrosa part. All Subrosa parts are guaranteed to be free from defects in workmanship and materials. Normal wear, improper use or assembly and abuse are not covered.

If you live in the USA please contact the retail outlet that you purchased the item from first. If they cannot help you, please contact the Subrosa distributor in the country you purchased it from http://subrosabrand.com/contact/

If you live outside the USA and bought your part from a mail order company based in the USA, you must warranty that part in the USA with that mail order company.
If you live in the USA please contact the retail outlet / mail order that you purchased the item from first. If they cannot help you, please contact Subrosa by clicking on the link at the bottom of the page or by calling 407-599-7255.

  • After the claim has been received, you will be issued a Return Merchandise Authorization (RMA) number.

  • Send the item to Subrosa with the RMA number clearly written on the box. Also include the proof of purchase (if required) to Subrosa for inspection.

  • Once Subrosa has received the item, you will be contacted regarding the status of your claim.

All Subrosa frames, bars, forks and cranks have a 30 day warranty against manufacturer defects. This includes anything that looks to be incorrect or is defective with the product after purchase. Please inspect your new Subrosa parts before installing. We realize it may take some time to see these so you have 30 days to notify Subrosa of the problem. Additionally, all Subrosa frames, bars, forks and cranks have a 1 year warranty against cracking and breaks at the welds.

Hubs:

Subrosa hubs have a 30 day warranty against manufacturer defects. This includes anything that looks to be incorrect or is defective with the product after purchase. Please inspect your new Subrosa parts before installing. We realize it may take some time to see these so you have 30 days to notify Subrosa of the problem. Additionally, all Subrosa hubs have a 6 month warranty against cracking and breaking of the hub shell and axle.
 

Complete Bikes: 
Regardless of where you purchased this Bike it should be assembled by a professional bike mechanic. The Bike comes as a partial build for shipping only, and is not adjusted for riding. Subrosa complete bike frames and forks have a 6 month warranty against cracking/breaks. All other components on the bike have a 30 day warranty against defects.

All other Subrosa components:

All products not listed above have a 30 day warranty against manufacturer defects. This includes anything that looks to be incorrect or is defective with the product after purchase. Please inspect your new Subrosa parts before installing. We realize it may take some time to see these so you have 30 days to notify Subrosa of the problem. All products will be treated on a case by case basis – please contact us if you feel your product is defective.

Whats not covered:

Stripped threads, rounded bolts, bent parts, dented parts, rider abuse or misuse and normal wear and tear.

Please Note:

No warranty is offered for any parts supplied within this warranty. We can offer crash replacement parts at a lowered cost.

Use Subrosa products at your own risk. Subrosa parts are manufactured to the highest levels possible and are intended to be used by experienced riders. Products must be installed correctly and maintained normally. Failure to comply with may result in injury or death. Subrosa assumes no responsibility for personal injury which may be caused by accident, or negligence. Always inspect your equipment before riding, and have a professional check it at regular intervals.

If after reading this you still feel you have a warranty issue please click following link and fill out the warranty form.

https://sparkysbrands.com/warranty-claim/

Note: Warranty is for original owner only.

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